Product Return and Exchange Policy.

Thank you for shopping with STRYYDE. We strive to provide you with a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange policy below.

1. Returns

1.1 Eligibility Criteria:

- Products must be unused, in the same condition as received, and in their original packaging.

- Returns must be initiated within 30 days from the date of purchase.

- Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.

1.2 Return Process:

To initiate a return, please follow these steps:

- Log in to your STRYYDE account.

- Navigate to the "Order History" section.

- Select the order containing the item(s) you wish to return.

- Follow the provided instructions to complete the return request.

1.3 Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure your return is received.

1.4 Refund Process:

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5  business days.

2. Exchanges

2.1 Eligibility Criteria:

- Products eligible for exchange must be unused, in the same condition as received, and in their original packaging.

- Exchanges must be initiated within 30 days from the date of purchase.

2.2 Exchange Process:

To initiate an exchange, please follow these steps:

- Log in to your STRYYDE account.

- Navigate to the "Order History" section.

- Select the order containing the item(s) you wish to exchange.

- Follow the provided instructions to complete the exchange request.

2.3 Exchange Shipping:

Customers are responsible for the shipping costs associated with exchanging items unless the exchange is due to a defect or an error on our part. We recommend using a trackable shipping service for exchanges.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at hello@stryyde.shop within 7 days of receiving the product. We will work with you to arrange a return, replacement, or refund.

4. Contact Us

If you have any questions about our return and exchange policy, please contact our customer service team at hello@stryyde.shop

STRYYDE reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our return and exchange policy.

Thank you for choosing STRYYDE!